We create tailored lifestyle connections for Whitsunday and Mackay community members requiring disability support

In Home & Community Support

Our experienced support workers will assist you with social and community activities as well as everyday at home care tasks.

Employment Supports

Not only can we find you the perfect job, we also provide on job support to guide, mentor and support you to sustain employment.

Plan Management

We work with you to unpack your NDIS plan, budget your funds to get the most value and notify providers for streamlined payment of your services.

Support Coordination

We work with you to unpack your NDIS plan, budget your funds to get the most value, and choose providers that best meet your needs.

General FAQ's

Do I need to be eligible for funding to access TLC Services?

Yes. To be able to access our services under the National Disability Insurance Scheme you will need to have a current NDIS plan. To be able to access our services under Disability Employment Services (DES-ESS) you will need to have a disability, injury and/or mental health condition.

How do I apply for NDIS funding?

You can contact National Disability Insurance Agency on 1800 800 110 and speak with a representative. You can also complete an Access Request Form and return it to the NDIA directly.

If you need help to apply, you can contact your Local Area Coordinator Feros Care on 1300 986 970.

How do I access your services under Disability Employment?

To be eligible under our DES Services you must have a disability, injury and/or mental health condition and be between the age of 14 and 65. You can speak with Centrelink directly to be referred to our services or feel free to contact us and we can step you through the process. This will change depending on your age, but most people will require an Employment Assessment to be complete by Centrelink.

What services do you provide under NDIS?

Plan Management
Support Coordination
Support Workers
Employment Support

I don’t live in Mackay, Bowen or the Whitsunday. Can I still use your services?

Yes. You don’t need to live in those suburbs or surrounding areas to access our services. We are registered to provide services for all of Queensland and can assist wherever you reside in Queensland.

What Our Clients Say

Staff are all wonderful and very helpful in solving any problems.

Anne. R

I have found them open, transparent and very understanding. They have been helpful and co-operative.

Betty. A

We have only been with Tailored Lifestyle Connections for a short time. The transition over was fantastic, smooth and easy flowing. Every other communication in regards to our plan management has been amazing.

Stacey. H

TLC is a very helpful and professional organisation. We are very grateful for the service and support TLC provides.

Anne. F

I was using another organisation prior to TLC where I was continually disappointed to the point I reported them to the safe commission. Dealing mainly with Emily / Whitney who I find professional, helpful and very efficient.

Natalie. R

TLC Services are perfect for my needs and I would highly recommend them.

Mark W

I am very happy with the Plan Management services from TLC. They have the knowledge and if they don’t, they get it to provide the best service to me.

Brad P

The Mackay team has been amazing with providing support to me. I am very happy with the service provided.

Tahlia H

All staff have a holistic approach regarding client needs and are person focused.

Anne-Marie R

They take care of me very well and they are an awesome support team.

Bryan M

I appreciate Tailored Lifestyle Connection’s support and very happy with Josie Middleton’s quick response to help with providing support ladies who are helpful and thank you to all the friendly staff members.

Rhonda A

I have always found TLC to be very helpful and value their assistance and loyalty especially during the pandemic.

Betty A

I can not speak highly enough about the team at Work Connections Mackay. I am often very nervous (anxiety) when I go to my appointments. When I arrive, they make me feel welcome and when I leave I am at ease and always have hope that we can find a position for me to fill somewhere. They are so positive and also empathetic to my conditions and my challenges.

D. Shaw

These people are very understanding and extremely helpful in regards to my needs. There should be more people in the world like them.

C. Hall

Tailored Lifestyle Connections knowledge, reassurance and genuine care for their clients and caregivers mean that families feel stronger, and that they are not alone. I have had many families contact me to tell me how much better they feel after spending time with the TLC team and that they feel like they have a plan to move forward. The team also makes appropriate and timely referrals for individuals and families who needs mental health support. They are incredibly passionate, knowledgeable, genuine and hardworking and treat all their clients with the highest level of respect.